The biennial customer satisfaction survey is conducted by Circle Research, an independent business to business market research agency. The survey provides a formal and important feedback opportunity for Members and Brokers of the Club to have their say on the Club’s performance and service commitment.


Highest scores the Club has ever received

This year, a total of 322 interviews were conducted across the regions via the online survey and the 2016 results are the highest scores the Club has ever received.

The information enables us to assess our service performance as well as understand the changing needs of our customers. The results support the Club’s excellent Member retention rate of 93% and why some of our Members have been insured with the Club for over 30 years.

“TT Club has been very Customer Focused and has helped us manoeuvre some challenging changes in our business.  They have always come back with an effective solution to our needs.”

Trans-Expedite Inc.

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club. TT Club Mutual Insurance Limited, registered in the UK (Company number: 02657093) is authorised by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority. In Hong Kong, TT Club Mutual Insurance Limited is authorised and regulated by the Hong Kong Insurance Authority, in Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority. In the United States, TT Club Mutual Insurance Limited is approved as a surplus lines insurer in all states and is accessible through properly licensed surplus lines brokers. The registered offices are: 90 Fenchurch Street, London, EC3M 4ST.

Through Transport Mutual Insurance Association Limited, registered in Bermuda (Company number: 1750) is authorised and regulated in Bermuda by the Bermuda Monetary Authority and is authorised in the UK by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority.

The UK VAT Identification number for Through Transport Mutual Insurance Association Limited is: GB 564 5244 35 and for TT Club Mutual Insurance Limited is: GB 564 3375 30. The Italian VAT Identification number for TT Club Mutual Ltd is: 03627210101.