Making a claim

If you need to make a claim, it helps us to have as full a picture as possible. The following is a brief list of actions we recommend that you take in the event of a claim or an event that may lead to a claim in the future:

  • You should notify your appointed claims contact as soon as possible, using the appropriate team email address if using email 
    (All details will be provided on your Certificate of Insurance COI)
  • Do not admit liability but inform the claimant you are investigating
  • Investigate the cause of loss or damage and take steps to avoid any further damage
  • Retain all evidence and all documentation
  • Consider whether a survey is required or useful
  • Take the necessary steps to mitigate/minimise any losses/ protect your recourse right.

Take a look at our Claims Notification Process

Proud of our claims transparency

The global nature and complexity of the transport and logistics business means that claims can sometimes involve multiple claimants, with more than one insurer, in a foreign legal jurisdiction. As a Member or registered broker, you are able to have access to our unique ClamsTracTM system, enabling you to: 

  • view progress on live claims
  • see who is handling your claim
  • analyse the costs involved
  • view your record history
  • access details, 24/7, online, from anywhere in the world.

Register to My TT Club

Loss prevention

Of course it’s better to avoid costly and disruptive incidents in the first place. As a Member you will have access to our extensive loss prevention service that can help you to mitigate risk and adopt best practice.

24 Hour Claims Hotline
+44 7000 882582

US$500,000 claim

When one of our Members’ crane operators mistakenly attempted to lift two containers, one fell back into the ships hold releasing dangerous chemicals. TT Club insurance covered the clean-up, decontamination and liability claim to a sum of US$500,000.

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club. TT Club Mutual Insurance Limited, registered in the UK (Company number: 02657093) is authorised by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority. In Hong Kong, TT Club Mutual Insurance Limited is authorised and regulated by the Hong Kong Insurance Authority, in Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority. In the United States, TT Club Mutual Insurance Limited is approved as a surplus lines insurer in all states and is accessible through properly licensed surplus lines brokers. The registered offices are: 90 Fenchurch Street, London, EC3M 4ST.

Through Transport Mutual Insurance Association Limited, registered in Bermuda (Company number: 1750) is authorised and regulated in Bermuda by the Bermuda Monetary Authority and is authorised in the UK by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority.

The UK VAT Identification number for Through Transport Mutual Insurance Association Limited is: GB 564 5244 35 and for TT Club Mutual Insurance Limited is: GB 564 3375 30. The Italian VAT Identification number for TT Club Mutual Ltd is: 03627210101.