Bulletins

TT Club Mutual Insurance Ltd (“the Club”) – Treating Customers Fairly

SERVICE COMMITMENT TO MEMBERS AND THEIR BROKERS

We will

  • Deal with every Member of the Club and their broker fairly
  • Charge a fair but competitive premium for the risk presented
  • Give at least 30 days’ notice to renewing Members of their forthcoming renewal
  • Explain the cover the Club provides – in as much detail as each Member wants
  • Send Members certificates within 30 days of the renewal date
  • Pay claims no more than 10 working days after they have been approved
  • Explain why any part of a claim is not recoverable from the Club
  • Provide each Member with advice relating to their Club insurance and other relevant matters
  • Be available to every Member after office hours and in case of emergencies (contact details on Club website)

Feedback

We want feedback from our Members and their brokers. You are welcome, and indeed encouraged to send us comments at any time - we will also actively seek your comments on specific areas of service from time to time. We will accept and deal constructively with all comments received in a timely manner.

If you have any queries or comments about this website, please feel free to contact us at marketing@ttclub.com.

Sales Enquiries

For information on getting a quote

Making a Claim

Where to contact to make a claim

My TT Club

Member and Broker
Login / Registration

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club. TT Club Mutual Insurance Limited is authorised and regulated in the UK by the Financial Services Authority (registration number 202852), in Hong Kong by the Hong Kong Insurance Authority, Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority. In the United States, TT Club Mutual Insurance Limited is approved as a surplus lines insurer in all states and is accessible through properly licensed surplus lines brokers.

The UK VAT Identification number for Through Transport Mutual Insurance Association Limited is: GB 564 5244 35 and for TT Club Mutual Insurance Limited is: GB 564 3375 30.

The Italian VAT Identification number for TT Club Mutual Ltd is: 03627210101.