Claims Notification
It is important that you notify the Club office or Network Partner specified in your COI of all claims or events likely to lead to a claim, as soon as possible. The appropriate team email address will be provided on your Certificate of Insurance (COI).
If you need to contact someone outside office hours you should use our 24 hour hotline:
+44 7000 882582
Making your notification
You are required by the Club’s terms of cover to make this notification as soon as possible – and not later than three months after the event.
If you are unsure whether a matter is covered – for example you think it may be below your deductible or outside your cover – you should still notify us. We will advise on cover and may be prepared, at our discretion, to offer assistance even if the matter is not covered.
When notifying us of a claim, please supply as much of the following information as possible:
- Incident date
- Date reported to you
- Your reference
- Your function (i.e. haulier, stevedore, NVOC etc)
- Incident location i.e. nearest town, together with state/country
- Incident description
- Value of claim i.e. amount claimed, if known
Providing detailed information
The nature and extent of information will differ according to the type of claim that has been incurred. Where available, please detail or attach the following:
- Contractual conditions (if applicable, e.g. standard terms, bill of lading or air waybill)
- Accident reports or statements
- Photographs (if available)
- Details of any other parties involved (e.g. claimant, third parties or subcontractors)
- Internal and external correspondence relating to the incident
Using the Claims Notification Form
This information is provided in our Claims Notification Form, which can be emailed or faxed to the named claims contact on your Certificate of Insurance. Their email address can be found on the website. Just look them up at www.ttclub.com/contact-us
Supplying relevant documentation
The circumstances of a claim, or the events likely to lead to a claim, should be documented. In particular, documents such as accident reports, gate passes, discharge reports, customs reports, bills of lading and delivery documents should be retained. In some jurisdictions those documents may be discoverable and it may be appropriate to instruct lawyers to investigate and collect documents in order to retain privilege. We will be able to assist in taking any decisions in this respect.
