TT Talk - Rejection of claims which are not in electronic form?
A few days ago, A TT Club Member received the following (automatically generated) message from a large airline: hese conventions, airlines are in no position to bar claimants from using traditional paper means for the required 'written' notification.
'To further improve the processing time of your claims, we will discontinue the acceptance of claims submitted via mail, fax and courier drop off. Effective 01 March, 2010, claims and preliminary claims that are submitted via postal mail, fax and courier drop off will no longer be accepted. Please see the attached document for details. Thank you for your continued support!'
The use of electronic means of communication may cut costs, and TT Club Members who sue airlines could find that submitting claims electronically is cost-effective for them also.
However, airlines have no right to reject claims against them simply because such claims are not in electronic form. Readers will be aware that the international air carriage conventions require notification of claims to the air carrier in writing, see Article 26(3) of the Warsaw/ Hague Rules 1955 and Article 31(3) of the Montreal Convention 1999. Owing to the mandatory force of law of these conventions, airlines are in no position to bar claimants from using traditional paper means for the required 'written' notification.
Source TT Club
You may also be interested in:
This Circular is to raise awareness of an expansion in United States sanctions, targeting the construction of the Nord Stream 2 and Turkstream 2 pipeline projects and those who provide services in connection with either project, including related insurance.
TT Talk - Supporting the future
TT explores various ESG initiatives that are supporting the future of the transport and logistics industry
TT Talk - Remotely retrospective
Take a look back at the industry changes brought about by COVID-19 from a transport and logistics insurer's point of view
International freight transport and logistics insurer TT Club wants cargo owners to be more aware of safety issues arising from poorly packed containers and misdeclared goods.