Maintaining business continuity and managing risk during the COVID-19 outbreak


  • Date: 13/03/2020
Maintaining business continuity and managing risk during the COVID-19 outbreak

Thomas Miller triggered its Crisis Management Team (CMT)  in response the Coronavirus outbreak in China on 23 January. Since then the virus has spread to all continents and the situation monitored and managed through daily calls of the CMT. The health and security of our employees and clients is of vital importance to Thomas Miller. We are doing everything we can to ensure we minimise the potential impact on our employees and business operations worldwide, in accordance with Government advice and guidance. 

Minimising spread of COVID-19

The CMT is ensuring Thomas Miller and its business is responding swiftly to a rapidly changing situation. Thomas Miller has policies in place to minimise the potential spread of COVID-19 in the workplace.

  • Stopping any business travel to areas heavily affected by the virus (formerly designated as Category 1 locations) and limiting all non-essential business travel 
  • Introducing restrictions on any traveller to a Category 1 country within the last 14 days to self-isolate from Thomas Miller offices and meetings, regardless of whether they are showing any symptoms
  • Employees requested to work from home if they or someone they live with is feeling unwell with symptoms consistent with COVID-19. Cannot return to work for a minimum of seven days.
  • Employees who feel vulnerable to infection are able to work from home 
  • Working from home is in practice across all teams and offices globally (with regional and business-specific flexibility) 
  • Office hygiene promoted with hand sanitiser placed throughout the offices and common areas. Additional cleaning rounds are being performed 

Service delivery

Central to Thomas Miller’s Business Continuity arrangements is our ability to work remotely. Our Shanghai and Hong Kong offices have been able to work from home fully and effectively since the start of the outbreak in January, allowing normal business operations to continue .

Working from home is in practice across all of our offices worldwide and we are continually reviewing our capability to adapt accordingly if the situation requires it. 

The above sets out a summary of our position as at 13 March 2020. The situation is being monitored by the CMT who will take further steps as necessary to ensure the wellbeing of our employees and  to ensure service continuity for our clients.

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club. TT Club Mutual Insurance Limited, registered in the UK (Company number: 02657093) is authorised by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority. In Hong Kong, TT Club Mutual Insurance Limited is authorised and regulated by the Hong Kong Insurance Authority, in Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority. In the United States, TT Club Mutual Insurance Limited is approved as a surplus lines insurer in all states and is accessible through properly licensed surplus lines brokers. The registered offices are: 90 Fenchurch Street, London, EC3M 4ST.

Through Transport Mutual Insurance Association Limited, registered in Bermuda (Company number: 1750) is authorised and regulated in Bermuda by the Bermuda Monetary Authority. 

The UK VAT Identification number for Through Transport Mutual Insurance Association Limited is: GB 564 5244 35 and for TT Club Mutual Insurance Limited is: GB 564 3375 30. The Italian VAT Identification number for TT Club Mutual Ltd is: 03627210101.

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