TT Club survey reveals overwhelming members’ satisfaction

  • Date: 15/10/2014

Results from the latest customer survey from the TT Club, the leading freight transport insurer, have revealed that 85% of Members and brokers feel that the Club always meets or exceeds the standards set out in its service commitment.

The survey, conducted among over 800 of its members and brokers across 150 countries, showed an overwhelming satisfaction with the TT Club’s underwriting performance and claims management.  The overall satisfaction level is the highest level recorded in the Club’s recent history.

77% of members worldwide believe the service they receive from the TT Club is better compared to other insurance providers. When asked what aspects would influence their choice of insurance provider, respondents stated that the most important factor was meeting their requirements for staying in contact with them. This was followed by the ability to provide straightforward and easy to understand solutions, whilst their commitment to paying and not avoiding claims came in third place.

Charles Fenton, Chief Executive of the TT Club, said: “Our members’ responses and positive feedback are testament to the in-depth industry knowledge of our employees and the superb work that they carry out to support our clients throughout the world.

“We are committed to maintaining our position as the world’s leading provider of international transport and logistics insurance and are always listening to our members’ views and working closely with them to ensure that our offering and services are aligned and exceed their requirements.”

The survey was undertaken independently by research firm Circle Research. Full results can be found here.

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For further details, please contact:

Roddi Vaughan Thomas/ Shelly Durrant/ Chiara Barreca - Broadgate Mainland
+44 (0) 207 726 6111

Notes to editors

The TT Club

The TT Club is the international transport and logistics industry's leading provider of insurance and related risk management services. Established in 1968, the Club's membership comprises ship operators, ports and terminals, road, rail and airfreight operators, logistics companies and container lessors. As a mutual insurer, the Club exists to provide its policyholders with benefits, which include specialist underwriting expertise, a world-wide office network providing claims management services, and first class risk management and loss prevention advice.

About Thomas Miller

Thomas Miller is an independent and international provider of insurance, professional and investment services.

Founded in 1885, Thomas Miller’s origins are in the provision of management services to mutual organisations, particularly in the international transport and professional indemnity sectors; where today they manage a large percentage of the foremost insurance mutuals. Thomas Miller also manages insurance facilities for all the self employed barristers in England & Wales, as well as trustees of pension schemes, patent agents and housing associations.

Principal activities include:

Management services for transport and professional indemnity insurance mutuals
Investment management for institutions and private clients
Professional services
Building defects insurance

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club. TT Club Mutual Insurance Limited, registered in the UK (Company number: 02657093) is authorised by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority. In Hong Kong, TT Club Mutual Insurance Limited is authorised and regulated by the Hong Kong Insurance Authority, in Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority. In the United States, TT Club Mutual Insurance Limited is approved as a surplus lines insurer in all states and is accessible through properly licensed surplus lines brokers. The registered offices are: 90 Fenchurch Street, London, EC3M 4ST.

Through Transport Mutual Insurance Association Limited, registered in Bermuda (Company number: 1750) is authorised and regulated in Bermuda by the Bermuda Monetary Authority. 

The UK VAT Identification number for Through Transport Mutual Insurance Association Limited is: GB 564 5244 35 and for TT Club Mutual Insurance Limited is: GB 564 3375 30. The Italian VAT Identification number for TT Club Mutual Ltd is: 03627210101.

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