The biennial customer satisfaction survey is conducted by Circle Research, an independent business to business market research agency. The survey provides a formal and important feedback opportunity for Members and Brokers of the Club to have their say on the Club’s performance and service commitment.
Highest scores the Club has ever received
In 2018, a total of 261 interviews were conducted across the regions via the online survey and the results are the highest scores the Club has ever received.
The information enables us to assess our service performance as well as understand the changing needs of our customers. The results support the Club’s excellent Member retention rate of 95% and why some of our Members have been insured with the Club for over 30 years.
“TT Club has been very Customer Focused and has helped us manoeuvre some challenging changes in our business. They have always come back with an effective solution to our needs.”