Our customers rate our performance higher year on year.

In 2018, a total of 261 interviews were conducted across the regions via the online survey and the results are the highest scores the Club has ever received.

The information enables us to assess our service performance as well as understand the changing needs of our customers. The results support the Club's excellent Member retention rate of 95% and why some of our Members have been insured with the Club for over 30 years.

Download the report

  • Customer satisfaction report 2018 (74 KB)


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"TT Club has been very customer focused and has helped us manoeuvre some challenging changes in our business. They have always come back with an effective solution to our needs."

Trans-Expedite Inc.