Helping TT to serve you better
At TT Club, our commitment to service excellence is at the heart of everything we do. We are proud to share the results of our latest customer satisfaction survey, which reflect the voices of our valued Members and partners across the globe. These insights not only highlight our strengths but also guide us in continuously enhancing the quality, responsiveness, and reliability of our services. Explore the key findings below to see how we’re performing — and where we’re heading next.
In this 2024 survey, 232 TT Club Members and brokers responded to give us feedback on our performance and standard of service, and – more importantly – to let us know how their needs have changed.
Download the report
Achieving a record satisfaction score
"TT Club’s team is always accessible by phone and email. The claims handler I deal with is fantastic, very responsive, knowledgeable, and willing to share advice and looks at a range of options."
Delivering excellence - what our Members and brokers think
At TT Club we deeply believe in the impact that the exceptional people across our teams - and the ethos they embody - have on our Members’ experience with us. And it’s clear that our Members and brokers agree.
We were thrilled to see that every one of the respondents would recommend TT Club.
Out of a maximum score of 10, Members and brokers rated us:
- 9.4 for always acting with fairness and integrity
- 9.4 for always acting in the best interests of our Members
- 9.2 for having been responsive to industry challenges
- 9.1 for having the required level of local presence and service delivery