In the final episode of our contractual challenges series, Mike Yarwood, Managing Director Loss Prevention, talks with Geraldine Savin, Senior Claims Executive for the TT Club about the importance of incorporating standard terms and conditions (STCs). 

In an industry fraught with potential risks, disputes and claims are perhaps inevitable. The exposure to claims can be minimised, however, by maintaining robust management controls - such as STCs. A business' STCs are often its primary risk management tool, used for setting out the terms under which they interacts with their customers. As we explore in this podcast however, the ability to rely on the provisions of STCs is not a given.