TT Talk - COVID-19: working from home

TT Talk - COVID-19: working from home

As millions of people are now working from home, we thought that a more personal approach might be of value. Here is a personal perspective, providing some key areas to consider when managing your work/life balance effectively.

When I first started “homeworking” some six or seven years ago, I thought it was great fun for the first few weeks. I soon learnt the reality, however, that you need discipline and structure to deliver expectations. And the current indefinite experience is quite different from those days when you had to complete a specific task without disruption. Here are some personal observations of how to succeed.

Your “new” office

I set up a dedicated area of the house for my office (in my case, with a separate staircase), away from all the distractions - mainly comprising four dogs. I appreciate not everybody is fortunate enough to have this particular facility. Find yourself a suitable workspace; maybe a spare bedroom (you won’t be having visitors to stay for a while), a dining room (nor will you be having guests over for Sunday lunch) or if these aren’t available, a table and chair in a corner that you can use for the duration of the lockdown. For those who prefer or need to stand, a kitchen worktop might be appropriate or an ironing board (but make sure it is stable enough). Regardless of where you work, consider safety – avoid trailing cables (trip hazards) and don’t overload circuits (fire hazard). 

“Regardless of where you work, consider safety – avoid trailing cables (trip hazards) and don’t overload circuits (fire hazard)”

Your office hours and all those homely distractions

When you are in the office environment, you work within a certain “structure” defined by management. When at home, you could be forgiven for thinking you’re your own boss; it’s an easy mistake to make and one I learnt in the early days. You still have tasks and deadlines! 

Do not get caught up in home-related tasks that could easily become distractions. Working from home, you can claw back your “commuter” time – but use this time wisely. Household tasks or “forgotten” repairs… do such tasks in your “commuter” time, rather than your working day.

Remember your office routine, albeit that the international nature of this business makes that hugely varied. Wherever demands permit, start work at the same time, take your coffee/lunch/tea breaks at the same time and try to finish work at roughly the same time. I appreciate this is easier said than done as you’ll have new distractions, perhaps children at home, partners also trying to work, and pets…yes they aren’t used to you all being at home… but framing a routine with all of those in lockdown as far as possible will be beneficial.


For many people not being able to walk over to another colleague’s desk and have a general chat about the “task in hand” is a new challenge. Good communication within teams has always been a major factor to success and by nature we are (on the whole) sociable beings. I always try to have a telephone conversation with my colleagues at least once a day and would strongly suggest that teams set up a structured call at least every other day. 

When you have your structured audio/video calls, agree the work expectations as a team and ensure somebody summarises the action points; this might sound very basic but you are hopefully cramming a lot into a short call. 

And note, whilst many of you are locked down with family or friends, some of your colleagues may live alone and now are totally isolated. Talking is food for the soul and you might just be helping their mental wellbeing!

We are all learning (very quickly) the vast amount of video/audio facilities available to us all; Blue Jeans, Microsoft Teams, Webex, Zoom, WhatsApp, WeChat, Skype, Facetime – the list goes on. I am still working my way around these, but suggest most people reach essential competence in just one or two, unless you are responsible to deliver platform experiences! 

“unplugging after work is the biggest struggle that people working at home claim to have”

So, there are many ways of staying in touch but please don’t think you need to be available 24/7. I read with interest this week, psychology experts suggest taking breaks and, in fact, the State of Remote Report 2019 by Buffer reports that “unplugging after work” is the biggest struggle that people working at home claim to have...

My conclusion

Working from home can be challenging; not all of us find it easy. Look after those who are finding it tough and if you are one of those that are struggling, I can’t stress enough that you should talk with your manager, colleagues or peers about it. We are sadly in a very strange time and we are in this together. 

There are no hard and fast rules about working from home, but over the years I’ve tried to bear in mind the following points:

  • Create your own routine and work environment that are as close to your office workspace/habits as is possible.
  • Communicate with your colleagues/teams/manager/peers as often but effectively as possible. 
  • Produce an honest day’s work!
  • Lists – if you’re getting distracted list everything you need to achieve. (I start the day with a list – it keeps me focused!)
  • Don’t over-indulge in late starts/longer lunches, nor should you stay working too late. Know when to break off.
  • Be compassionate and supportive to those who may not be handling working from home too well.
  • Get dressed! Do not be tempted to sit in your pyjamas or gym gear because nobody can see you… you never know when you’ll get an unexpected video call!

We are grateful for this contribution from Maria Udy of Portcare International (

We hope that you have found the above interesting. If you would like further information, or have any comments, please email us, or take this opportunity to forward to any colleagues who you may feel would be interested.
We look forward to hearing from you.

Peregrine Storrs-Fox
Risk Management Director, TT Club

Through Transport Mutual Insurance Association Limited and TT Club Mutual Insurance Limited, trading as the TT Club. TT Club Mutual Insurance Limited, registered in the UK (Company number: 02657093) is authorised by the Prudential Regulation Authority and regulated in the UK by the Financial Conduct Authority and Prudential Regulation Authority. In Hong Kong, TT Club Mutual Insurance Limited is authorised and regulated by the Hong Kong Insurance Authority, in Singapore by the Monetary Authority of Singapore and in Australia by the Australian Prudential Regulation Authority. In the United States, TT Club Mutual Insurance Limited is approved as a surplus lines insurer in all states and is accessible through properly licensed surplus lines brokers. The registered offices are: 90 Fenchurch Street, London, EC3M 4ST.

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